FixSquad is one of the top-notch gadget repair specialists (iPhone Repair Dubai) in the UAE. Although we repair hundreds of devices every week from all across the UAE, we still give each and every device our undivided attention and care. We know the importance of keeping you informed, so we will let you know when we receive your device, when it is being repaired and when it’s ready to be returned.

For added reassurance, all our repairs carry an assured warranty. Check our Terms and Conditions for full details.

Depending on the complexity of your device’s issue, the repair time can be anything from as little as 30 mins. Example: Crack Screen Repair. Or 1 or 2 weeks. Example: Data Recovery.

If you are unhappy with any aspect of the service, in the first instance please CONTACT US. We treat complaints very seriously and we will always try and resolve any issues swiftly and professionally. A senior customer service adviser will investigate your complaint and get back in contact as soon as possible. If your complaint cannot be resolved within 24-48 hours it will be automatically escalated.

Yes (we like to meet our customers!). You are welcome to use our While-U-Wait service, but this is by appointment only. Please call us to arrange a time slot.

Typically most phone repairs will take around 30 mins and iPad repairs take 2-3 hours. Our offices and repair centre is based in Sheikh Zayed Road.

All our repairs are returned by courier. All devices are picked & returned free of cost.

Just get in touch with us to organise a convenient day for the collection of your gadget. The collection will be at any time between 10 am and 6:00 pm Saturday to Thursday but you will be notified of a 1-hour time slot on the morning of delivery. Please note, the packaging is not provided.

It is essential that your device is adequately protected during transit as we are not liable for any damage or loss caused by inadequate protection. We strongly recommend that you send your device in its original box or padded box.

We recommend that you back up your device and reset it to the original factory settings. This way your privacy is protected and we are able to fully test the device after repair.

Repairs not conducted by the manufacturer will usually void your warranty. Accidental damage to your device is not covered under most manufacturer warranties.