Welcome to Fixsquad. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (www.fixsquad.ae) and engage with our services. Please review this policy carefully to understand our practices regarding your personal information.
1. Information We Collect
We collect several types of information to improve our services, including:
- Personal Information: Includes your name, email address, phone number, and address, collected when you submit an inquiry, book a service, or contact our support team.
- Device Information: Details related to your device, such as type, model, serial number, and details of any reported issues, to help us provide accurate repair and support services.
- Financial Information: Information necessary for payment processing, including card details (processed securely and not stored by us).
- Website Usage Data: Non-personal information such as your IP address, browser type, pages visited, and other web analytics to help us improve our website and user experience.
2. How We Use Your Information
We may use your information for the following purposes:
- Service Provision: To perform diagnostics, repairs, and updates for the devices you bring to us.
- Customer Support: To address inquiries, handle complaints, and provide technical assistance.
- Communication: To send you updates about your service requests, promotional offers, and other relevant information.
- Improvement of Services: To analyze and enhance our service offerings and website functionality.
- Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes.
3. Sharing of Information
We do not sell or rent your information to third parties. However, we may share your information in certain circumstances, such as:
- With Service Providers: Trusted partners who assist us in delivering repair and data recovery services, processing payments, or conducting business analytics.
- For Legal Purposes: When required by law, or in response to legal requests, to protect our rights, and to ensure safety and security.
4. Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze site performance, and manage advertising. You may adjust your browser settings to refuse cookies, but this may impact your experience on our site.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent for data processing.
- Lodge a complaint with a regulatory authority if you believe your data rights have been violated.
7. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect information from children. If we become aware that a child’s information has been collected, we will delete it promptly.
8. Updates to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on this page, with the effective date noted.
9. Contact Us
For questions or concerns regarding this Privacy Policy or our data practices, please contact us:
Address: Al Saeed Tower 2 – Office No 403, 4th Floor, Sheikh Zayed Rd, Dubai
Phone: +971 5222 52 800
Email: support@fixsquad.ae
